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Located at the edge of downtown Dallas on one of the most fiber
rich routes in the city, the fully-equipped, 28,000 square foot
facility is staffed around the clock. With uncompromising
standards for security, power supply and environmental controls,
we focus on connectivity, redundancy and resilience. View
Photo Gallery
Network
- Multiple carriers with diverse building entrances
- Fully redundant Cisco architecture using 12008 routers and
6509 Layer3 switches
- HSRP failover protection
- Dual network feeds to each customer
- 99.5% Service Level Agreement
Power Systems
- Leibert and Powerware UPS with 120, 208, 220VAC available
- Maintainance by-pass
- 2400 amps DC plant
- 100% diesel generator backup with auto start and auto transfer
switch
- Generator capacity equal to building utility service
- A and B DC plants totally diverse
- Fuel capacity exceeds 24 hours
- Fuel delivery contract with 2-hour guarantee
Environmental Controls
- Constant ambient air temperature of 68° (+/- 2°)
- Liebert air
- Under-floor cooling
- Humidity control via Liebert units
Security and Access
- Biometric Scanner
- 24x7 on-site technicians
- Multiple layers of 24x7 security cameras, card readers, and
key pads
- Access to equipment area 24x7 via card key and key pads
- Non-customers enter equipment area by escort only
- All cabinets, cages, and suites are locking, with security
upgrades available
- Facilities are monitored with 24 hour recording and 5 day
video storage
Fire Suppression Systems
- Pre-action sprinkler rated for telecommunication
equipment/computer room
- Integrated smoke/heat detector system
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| Helpdesk can be found here to view the latest server status,
billing information, site and domain status, and much more. You will also have the option of using
our support ticket system, or use our hosting community forums. |
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