1. What types of credit cards do you accept?
2. How long does it take for my account to be setup?
3. Do I have to enter in my domain name?
4. Is the order form secure?
5. Why do I get an error when I order?
6. How would I cancel my account if I wanted to?
7. What is an off network email address?
8. Where do I upload my files?
9. How do I view my site?

1. Visa, Mastercard, American Express, Discover

2. Within 24 hours of filling out the signup form

3. Yes, you have to have a domain name to host with us. Make sure the domain name is available if you have not registered it already. Even if we are not registering the domain for you, you need to enter it in on the order form.

4. Yes, the order form and all information passed through it is completely secure.

5. Make sure you are using a valid Visa/Mastercard, that your info was typed in correctly, and that the address you put in matches the cards   billing address.

6. Go to your support center and fill out a request. Account takes up to 72 hours to cancel.

7. An off network email address is one that is not based at the domain name you are hosting with us. If your domain name is bob.com, anything@bob.com is considered 'on network.

WS_FTP
CuteFTP
Netscape Composer
Dream Weaver 3
FrontPage98
FrontPage2000
LeapFTP

Most programs you will use to upload like FTP will ask you for the following settings: HOST/SERVER: yourdomain.com or IP_address USERNAME: yourdomain (without .com, .net, etc.) PASSWORD: sent to you in your welcome letter Host/Server: This is yourdomain name without "www". Also, please note that for the first 10 days you will want to use your IP_Address to upload your files. Your IP_Address can be found in the welcome letter that was sent to you when you signed up. If you have any difficulty accessing your account with the domain name after this period, please submit your request to support@realwebhost.net. If you have registered your domain with any registrar other than Network Solutions, please make sure that you have followed the transfer procedures outlined in your order confirmation email. This message should be titled "Welcome to Real Web Host!". Directory Path: This is the directory to which you will need to upload your files. Your directory path will always be public_html.

9. Before your domain is pointed you can view your site via an IP address. If you do not have a dedicated IP, goto http://SERVERIP/~login/ Make sure you have the trailing slash on the end. This url should be in your setup letter. If you have a dedicate IP, goto http://YOURIP/~username/